Attention:
Prior to contacting us, you are required to review our Terms of Use in full. In accordance with these Terms, inquiries seeking guidance or advice related to human or animal use, dosage protocols, treatment of injuries, or any other health‑related conditions will not be addressed under any circumstances.
Peptides on our website are sold without exception, strictly for research and other industrial purposes. The learn more about the risks of using peptides in an approved manner, please visit Health Canada’s website at https://www.canada.ca/en/services/health.html
Contact us
Email Support:
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Weekends & Holidays: Closed
We usually respond within 1–2 business days. To help us assist you faster, include your order number in the subject line and a brief description of the issue. If your concern is about shipping damage or incorrect items, please attach clear photos.
Based in: Ontario, Canada
We ship orders from our Ontario facility exclusively to Canadian addresses. We don’t have a public store or offer in-person pickups.
RETURN & REFUND POLICY – NORDICPURE PEPTIDES
All Sales Are Final
Due to the sensitive nature of research chemicals, all sales are final. We cannot accept returns, exchanges, or refunds once an order has been placed. This policy ensures product integrity, safety, and compliance with industry standards.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery. Please provide your order number and clear photos of the issue. We will review the situation and, if applicable, arrange a replacement or appropriate resolution.
Order Cancellation
Orders cannot be canceled once they have been processed or shipped. If you need to request a cancellation immediately after placing an order, contact us as soon as possible. While we cannot guarantee cancellation, we will do our best to assist.
Lost or Stolen Packages
NordicPure Peptides is not responsible for packages that are lost, stolen, or marked as “delivered” by the carrier. Once the package is handed off to the carrier, responsibility transfers to the buyer. For delivery disputes, please contact the carrier directly.
Incorrect Shipping Information
We are not able to refund or replace orders shipped to an incorrect address provided by the customer. Please verify your shipping details before completing checkout.
Refused or Returned Deliveries
Any package returned to us due to refusal, inability to deliver, or incorrect address is not eligible for a refund or reshipment.
Quality Assurance
All products undergo strict quality and purity testing before shipping. Research products are not eligible for return due to buyer remorse, misunderstanding of use, or change of preference.
How to Contact Us
For issues regarding damaged or incorrect products, email our support team using the contact information on the NordicPure Peptides website. Include:
• Order number
• Description of the issue
• Photos, if applicable
We aim to respond promptly and help resolve the matter.
TERMS OF SALE – NORDICPURE PEPTIDES
Research‑Use Only
All products sold by NordicPure Peptides are intended strictly for laboratory, scientific, and research purposes only. They are not for human consumption, medical use, veterinary use, diagnostic use, or therapeutic use.
Age Requirement
Purchasers must be 18 years or older. Completing an order confirms that you meet this requirement.
No Medical Claims
NordicPure Peptides does not claim, imply, or guarantee any medical or performance‑enhancing effects. Nothing on this website is medical advice.
Handling and Storage
Buyers are responsible for understanding proper handling, storage, and disposal procedures for research peptides. All responsibility transfers to the buyer upon delivery.
Order Accuracy
Buyers must ensure product details, quantities, and shipping information are correct at checkout. NordicPure Peptides is not responsible for errors entered by the customer.
Shipping and Delivery
Shipping estimates are not guaranteed. Delays caused by carriers, customs, or external events are outside our control. Risk of loss transfers to the buyer once the package is handed to the carrier.
Returns and Refunds
All sales are final. Due to the nature of research chemicals, returns or exchanges cannot be accepted. If an item arrives damaged or incorrect, contact us within 48 hours so we can review the issue.
Limitation of Liability
NordicPure Peptides and its affiliates are not liable for any damages, injuries, losses, or legal claims resulting from the handling or misuse of our products. Purchases indicate acceptance of full responsibility.
Compliance With Laws
Buyers are solely responsible for complying with all local, state, and federal regulations related to the purchase and use of research chemicals.
Right to Refuse Service
NordicPure Peptides may refuse or cancel orders at its discretion for reasons including suspected misuse, legal concerns, or stock availability.
PRIVACY POLICY – NORDICPURE PEPTIDES
Introduction
This Privacy Policy explains how NordicPure Peptides collects, uses, and protects your information when you visit or make a purchase from our website. By using this site, you agree to the practices described below.
Information We Collect
We may collect the following types of information:
• Personal information you provide (name, email, billing/shipping address, phone number).
• Payment details processed securely by third‑party payment providers.
• Order history and communication records.
• Automatically collected data such as IP address, browser type, device information, and browsing behavior.
How We Use Your Information
Your information may be used to:
• Process and fulfill orders.
• Communicate about purchases, account information, or customer support inquiries.
• Improve website functionality, product offerings, and user experience.
• Prevent fraud and maintain security.
• Comply with legal obligations.
How We Protect Your Information
We use industry‑standard security measures to protect your data. Sensitive payment information is handled exclusively by secure third‑party processors. While we take precautions, no online system is completely risk‑free.
Sharing Your Information
We do not sell or rent your personal information. We may share limited data with:
• Payment processors
• Shipping carriers
• Fraud‑prevention or security partners
• Service providers that help operate our website
These parties are only given the information necessary to perform their services.
Cookies and Tracking Technologies
We may use cookies and similar tools to enhance your browsing experience, analyze site traffic, and personalize content. You can adjust cookie settings in your browser at any time.
Your Choices and Rights
You may:
• Request access to your personal information
• Request corrections or updates
• Request deletion of your data, where applicable
• Opt out of marketing communications
To make a request, contact us through the information provided on our website.
Data Retention
We retain personal information only as long as necessary to meet legal, operational, or transactional requirements.
Third‑Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices. Review those websites’ policies before providing information.
Children’s Privacy
This website is not intended for individuals under 18. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy at any time. Changes take effect immediately upon posting, and continued use of the site indicates acceptance.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us using the details provided on the NordicPure Peptides website.